Frequently Asked Questions
You’ve Got Questions,
We’ve Got Coffee (and Answers)
Once opened, make sure to close the bottle tight and store it in a cool,
dry spot, away from heat, light, or moisture.
At the moment, we only ship within India. International delivery is currently unavailable.
How long will it take for my coffee to arrive?
Orders are typically delivered within 3–7 business days from confirmation. Some areas may
experience slight delays, but your coffee is always worth the wait.
What’s your return policy?
- No Returns/Exchanges
We don’t accept returns or exchanges as our coffee is perishable.
- Damaged or Wrong Order?
Email us at support@mokastudio.in within 24 hours of delivery.
Include your order ID and clear photos of the issue.
- We’ll Make It Right
If eligible, we’ll arrange a refund or replacement.
Do you offer gift options?
You can send our products directly as gifts to your loved ones.
We offer gift wrapping and custom notes
For bulk or corporate gifting, email us at support@mokastudio.in.
How can I contact you?
Reach out to us anytime at support@mokastudio.in.
Can I change or cancel my order after placing it?
You can cancel your order within 12 hours of placing it, no questions asked.
Cancellations won’t be possible if
• Your order has already been dispatched
• The order was placed during a sale or promotional offer
Need help? Reach out to us at support@mokastudio.in — we’ll do our best to assist you.
Do you have sample packs?
Currently, we don’t offer sample packs, but we do plan to introduce them in the future.
Credit & Debit Cards – Visa, MasterCard, Amex
UPI & Net Banking – Supported by all major banks
Mobile Wallets – Paytm, Google Pay, PhonePe
Cash on Delivery – Available in select locations